Storm repair, starting with the leak.

The first 48 hours

1. You call or send the form. Tell us if water is getting in. Active leaks go to the front of the list.
2. We make it watertight. A tarp or temporary patch, fixed properly so it stays through the next rain.
3. We inspect. Every slope, the flashing, vents, gutters and siding. We photograph and mark each point of damage.
4. You get a written quote. Within 48 hours of the inspection, with the photos attached.

What to do before we arrive

• Stay off the roof. Wet or damaged shingles are slippery and may not hold.
• Put a bucket under the leak and move what you can out of the way.
• Take photos from the ground and from inside, with the date showing if you can.
• Keep any shingles or pieces you find in the yard.

If you claim on insurance

Whether to claim is your decision, and what is covered is your insurer's. We give you what makes either easier:

• Dated photos of every damaged area
• A written description of the damage and its likely cause
• An itemised quote in the format adjusters ask for
• Someone on site to meet the adjuster, if you want us there

We do not tell you what your policy covers, and we never ask you to sign anything before you have a written quote.

Signs worth an inspection

• Shingles in the yard, or dark patches on the roof where granules have gone
• Dents in gutters, downspouts or metal vents
• Cracked or holed siding on the side the wind came from
• New stains on a ceiling or at the top of a wall